InnoWave is looking for a skilled Senior Defect Manager with extensive knowledge of Jira. We are looking for a dynamic leader who can optimize defect management processes and foster collaboration among the teams.
Senior Defect Manager
Responsibilities
- Own and manage the end-to-end defect lifecycle, from detection to resolution, for all platforms, including STB, SmartTV, Mobile, and Web.
- Configure, maintain, and optimize Jira workflows, dashboards, and reports to ensure clear visibility and traceability of defects.
- Facilitate daily defect triage sessions, ensuring proper categorization, severity, and prioritization of defects.
- Act as the key liaison between QA, Development, Product Management, and Client teams to ensure defect resolution meets quality standards.
- Analyze defect trends, create defect leakage reports, and drive corrective and preventive actions to improve overall quality.
- Work with the QA team to enhance test coverage and identify areas for process improvement.
- Prepare and present reports on defect status, leakage ratio, and other key performance indicators (KPIs) to senior stakeholders.
- Conduct detailed RCAs for critical defects and missed defects to avoid future occurrences.
- Identify gaps in the defect management process and drive initiatives to ensure industry best practices are followed.
Skills
- Bachelor’s degree in Computer Science, Engineering, or related field.
- 5+ years of experience in defect management roles, preferably within multi-platform testing environments.
- Hands-on experience with Jira (configuration, dashboards, custom workflows, and reports).
- Strong understanding of software development lifecycles (SDLC) and testing methodologies.
- Experience with tools for defect reporting, root cause analysis, and process improvement.
- Proven track record of managing the defect lifecycle across multiple platforms.
- Ability to analyze large sets of defect data and generate actionable insights.
- ISTQB certification or similar is a plus.
- Exposure to testing environments for Set-Top Boxes (STB), SmartTVs, Mobile, and Web applications is highly desirable.
- Strong problem-solving and root cause analysis skills.
- Excellent communication and facilitation skills to interact with technical teams, business stakeholders, and clients.
- Experience in defining and optimizing defect management processes to meet stringent QA standards.
- Fluent in English
InnoWave gives equal opportunity in employment regardless of gender, gender identity, sexual orientation, marital status, race, nationality, religion, age, disability, political beliefs, or any other factor. InnoWave will not pay fees to any third-party agency or company that does not have a signed agreement, do not submit resumes/CV's directly.
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