InnoWave is looking for a dynamic, agile Support & Automation Engineer with good communication skills, high work capacity and a great desire to learn, with availability to work hybrid in Lisbon!
Support & Automation Engineer
Responsibilities
- L1/L2 technical support.
- Identify issues, perform root cause analysis and document findings.
- Translate issues into automation opportunities.
- Automate scripts, functions and workflows.
- Log inspection, network checks and operational tasks.
- Interact with cross-functional teams.
Skills
- Degree in Informatics Engineering, Computer Science or similar areas.
- 1–3 years of experience in support, NOC operations, or automation engineering.
- Experience in L1/L2 technical support, ideally within a telecommunications or network operations environment.
- Strong analytical skills to identify issues, perform root cause analysis, and document findings.
- Familiarity with incident, problem and change management processes (ITIL concepts considered a plus).
- Ability to identify recurring issues and translate them into automation opportunities.
- Hands-on experience with JavaScript and/or Java, sufficient to build or adapt automation scripts, functions, or workflows.
- Experience with automation frameworks, task schedulers, or scripting platforms (experience with JSP-based systems is a plus).
- Working knowledge of Linux/Unix commands for log inspection, basic networking checks, and operational tasks.
- Ability to navigate servers, manage files, interpret logs, and run basic diagnostics.
- Knowledge of telco operational environments (OSS/BSS, NOC, network monitoring, mediation platforms, provisioning systems, etc.).
- Familiarity with protocols such as HTTP/S, TCP/IP, SOAP/REST APIs, or standard telecom signaling (optional but valued).
- Understanding of operational KPIs, SLAs, ticketing systems, and systems used in telco network operations.
- Problem Solving: Ability to deconstruct technical issues, find patterns, and design practical automation or corrective actions.
- Comfortable interacting with cross-functional teams, documenting incidents clearly, and producing concise technical notes.
- Willingness to challenge recurring issues, propose improvements, and drive automation initiatives rather than only reacting.
- Works effectively within a support/NOC team and can coordinate escalation or handover when needed.
- Capable of learning internal tools and proprietary frameworks quickly (including JSP-based cockpit automation frameworks).
- Fluent in English - written and spoken
Nice to Have
- Experience with monitoring tools.
- Exposure to CI/CD, Git repositories, or basic DevOps workflows.
- Experience with databases (running queries, basic SQL knowledge).
InnoWave gives equal opportunity in employment regardless of gender, gender identity, sexual orientation, marital status, race, nationality, religion, age, disability, political beliefs, or any other factor. InnoWave will not pay fees to any third-party agency or company that does not have a signed agreement, do not submit resumes/CV's directly.
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